I only ask for and keep information I need either to process any purchases from you or to send you a newsletter. I delete information I don’t need after 3 months. I use Paypal, Woocommerce and Mailchimp as 3rd parties to help me with the purchasing and newsletter processes. Please let me know at any time if you wish to unsubscribe from the newsletter, either by emailing me directly or clicking on the ‘unsubscribe’ box on a newsletter.
If you are not entirely satisfied with your purchase, I am here to help.
Please remember I am a small business, returns and refunds are hard on my trade.
Contact me to cancel an order before shipping, and you will be fully refunded.
If the purchase has already been shipped, you have 7 calendar days to return an item from the date you receive(d) it.
To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging.
Once the item is back in my possession, You will be refunded the cost of the item.
As a small business, I cannot refund postage costs.
I package the pots very carefully for shipment, however very rarely pots are broken during shipment. Should your purchase arrive damaged please contact me within 7 days of receiving the package, with a photograph. I will ask for the parcel to be returned which I will pay for. We can then agree whether you would prefer a replacement or a refund.
I cannot accept returns on commissioned items, or seasonal items including Christmas baubles.